General Questions

General question and answers about service

Do I really need recognition in my company or team?

The answer is most likely, yes. One thing you can do is to ensure there are questions on employee recognition in your organization’s employee surveys. The results can be used to prove the need for greater employee recognition.

Surveys conducted by Sirota Consulting revealed that only 51% of workers were satisfied with the recognition they received after a job well done. This figure is as conclusive as you could get – it resulted from interviewing 2.5 million employees in 237 private, public and not-for-profit organizations in 89 countries around the world over 10 years.


What are the benefits of employee recognition?

This is by no means a comprehensive or complete list but these are just a few:

  • Increased individual productivity – the act of recognizing desired behavior increases the repetition of the desired behavior, and therefore productivity. This is classic behavioral psychology. The reinforced behavior supports the organization’s mission and key performance indicators.
  • Greater employee satisfaction and enjoyment of work – more time spent focusing on the job and less time complaining.
  • Direct performance feedback for individuals and teams is provided.
  • Higher loyalty and satisfaction scores from customers.
  • Teamwork between employees is enhanced.
  • Retention of quality employees increases – lower employee turnover.
  • Better safety records and fewer accidents on the job.
  • Lower negative effects such as absenteeism and stress.

Are gift cards the best reward solution?

Even if you aren’t a manager, you can be alert for opportunities to recognize others and take the initiative to do something. You can nudge your manager to do more of it and to encourage it in other departments.

    The best formula for recognizing an individual for their efforts is:

  • Thank the person by name.
  • Specifically state what they did that is being recognized. It is vital to be specific because it identifies and reinforces the desired behavior.
  • Explain how the behavior made you feel (assuming you felt some pride or respect for their accomplishment!).
  • Point out the value added to the team or organization by the behavior. Thank the person again by name for their contribution.

Pricing

Question and answers about pricing


How will my card be charged for the platform?

We believe you should only have to pay for members that are actively using Assembly, so we offer an ethical billing policy.

The quick version

  • You’ll only be charged for members that are active on the day that you upgrade to a paid plan.
  • Any changes to the number of active members will be reflected in your monthly statement by a prorated amount.

Add new members to a paid workspace

If you’re on a paid plan and add new members partway through the billing cycle, we’ll only charge for the cost of the time used. We’ll keep track of this for you, and bill you at the end of each month.

Here’s an example:

Let’s suppose your assembly is on the Team plan paying monthly, which costs $2 per member per month. You add a new member 15 days into your billing period, leaving 15 days remaining in the month.

The prorated subscription cost is calculated by dividing the cost per member ($2) by the number of days in the month (30) and multiplying it by the number of days remaining (15), which gives us the prorated subscription cost for the remainder of that billing period: $1.00


How will my card be charged for paid rewards (gift cards and charities)?

We make this as simply as possible. You will only be charged for the dollar value of redeemed gift cards or charitable donations. Here’s an example: If an employee redeems their earned gold for a $20 Amazon gift card, you will only be charged to cover that $20 gift card. There are no upfront costs to cover gold allowances.


We have a locked in exchange rate of 10:1. You can set your per employee allowance with a recommended monthly budget range of $5 (50 Gold) to $20 (200 Gold).

However, every company handles rewards differently. Some companies exclusively use Culture Rewards, such as “Lunch with the CEO”) that can be set up in admin here, Culture Rewards.


How much does Assembly cost?

We have 3 plans:

  1. Free forever which includes: unlimited team members, unlimited recognition, 3 months of message history and custom culture rewards
  2. Team ($2/mo/seat) which includes: everything in free + unlimited message history, all charity rewards, 10 gift cards of choice and custom allowances
  3. Business ($3/mo/seat) which includes: everything in team birthday & anniversary bot, all 75+ gift cards, international gift cards, VISA reward card and premium customer support

Account

Question and answers about accounts


Is there a way I can see all my teams activity?

Yes. We have an activity dash in our admin section here, Activity Report. In the activity report,a you can filter by send name, receiver name, golds given, and post status.

What are the status types and what do they mean?.

  • Normal: This is an ordinary post that is still active and available to discover in the feed.
  • Possibly Unusual: This is a post that we've deem "unusual" for reasons such as point sharing, dumping points, and other abusive use cases.
  • Deleted: This is a post that has been removed from the feed and is no longer discoverable by non-admins.

How do I invite people to my account?

We have an invite section in admin here, Invite Table. To invite to members, you have three options:

  • Individual invite by clicking the single person icon with a "+" sign in the top right and filling out all the important information for that invite.
  • Group invite by clicking the multi person icon with a "+" sign in the top right and filling out our csv sheet with the important information for those invites and uploading it to the same area.
  • Open invite by clicking the link icon in the top right and sharing it with others in your communication tools, like Slack. Team members can freely join that way. To limit your exposure, do make sure to whitelist sign up for your domain only which can be done at the bottom of this page here,Company Settings.

How secure is my account?

Security

Protecting customer data is a top priority at Assembly. We understand you are trusting us with your data and we take the responsibility of securing it extremely seriously.

Infrastructure

System Architecture: Assembly's architecture is designed to be secure and reliable. We use an n-tier architecture with firewalls between each tier and additionally within certain tiers between services. Services are accessible only by other services that require access. Access keys are rotated regularly and stored separately from our code and data.

Failout and Disaster Recovery: Assembly is built with fault tolerance capability. Each of our services is fully redundant with replication and failover. Services are distributed across multiple AWS availability zones. These zones are hosted in physically separate data centers, protecting services against single data center failures.

Data Centers: Our application is hosted and managed within Amazon Web Services (AWS) secure data centers. These data centers have been accredited under:

ISO 27001

SOC 1 and SOC 2/SSAE 16/ISAE

3402 (Previously SAS 70 - Type II)

PCI Level 1

FISMA Moderate

Sarbanes-Oxley (SOX)

We make extensive use of the capabilities and services provided by AWS to increase privacy and control network access throughout our system. Documents that provide more details about AWS security are available at AWS Whitepapers.

Vulnerability Scans & Pentesting: Assembly uses security tools to continuously scan for vulnerabilities. Additionally, vulnerabilities in third-party libraries and tools are monitored and software is patched or updated promptly when new issues are reported.

The system regularly undergoes third-party security reviews and penetration testing to identify potential vulnerabilities and ensure that they are addressed.

Firewall : Our servers are protected by firewalls and not directly exposed to the Internet.

Data Data Storage: Assembly data stores are accessible only by servers that require access. Access keys are stored separately from our source code repository and only available to the systems that require them. Additionally, production environments are sandboxed from testing environments.

Backups : We maintain secure encrypted backups of important data for one year. We do not retroactively remove deleted data from backups as we may need to restore it, if removed accidentally. Backup data is fully expunged after one year.

Logs: We aggregate logs to secure encrypted storage. All sensitive information (including passwords, API keys, and security questions) is filtered from our server logs. Log data is fully expunged after one year.

Authentication & Passwords

We never store passwords in a form that can be retrieved. Instead, we store an irreversible cryptographic hash using a function specifically designed for this purpose. Authentication sessions are invalidated when users change key information and sessions automatically expire after a period of inactivity.

Monitoring: We monitor and rate limit authentication attempts on all accounts. Our system automatically blacklists any IP addresses responsible for suspicious authentication activity.

User roles: We provide multiple user roles with different permissions levels within the product. Roles vary from account admins to users.

Encryption

HTTPS: All Assembly web traffic is served over HTTPS. We force HTTPS for all web resources, including our REST API, web app and public website. We also use HSTS to ensure that browsers communicate with our services using HTTPS exclusively. Additionally, we use only strong cipher suites.

Encryption: Our primary databases, including backups are fully encrypted at rest. In addition, all archives and logs are fully encrypted at rest. We use industry standard encryption algorithms.

Policies

Assembly has developed a comprehensive set of security policies covering a range of topics. These policies are updated frequently and shared with employees.

Incident Response: Assembly has a defined protocol for responding to security events.

Security Training: All employees complete security training when they join and are continually refreshed.

Confidentiality

All employees have signed confidentiality agreements with Assembly.

PCI compliance

All credit card payments paid to Assembly go through our payment processing partner, Stripe. Details about their security posture and PCI compliance can be found at Stripe’s Security page.

Disclosure

If you have any concerns or discover a security issue, please email us at support@joinassembly.com and we will quickly investigate. We request that you do not publicly disclose any issue you discovered until after we have addressed it.


Integrations

Question and answers about 3rd party integrations


How do I integrate with Slack?

Go to Admin > Settings > Integrations or just go straight here, Integrations.

Once you're on the integrations page, proceed by clicking "Add to Slack" button to begin connecting to your companies workspace.

Follow the next step and feel free to adjust the channel name from #givegolds, but we recommend keeping it for clarity and slack sanity. Finish the setup by clicking "Finish Installation" and accepting our permissions.

We in no way abuse our Slack privileges and never use it to read your content on Slack.


What integrations are in the works or on the roadmap?
  • ADP
  • BambooHR
  • Namely
  • Workday
  • Gusto
  • Paychex

If you have any requests for integrations, please do not hesitate to reach out to our customer support through intercom in the lower right on joinassembly.com or email us at support@joinassembly.com